Rooms & Suites

Standard check-in at Hilo Hawaiian Hotel begins after 3:00 pm HST, and check-out is before 12:00 pm (noon) HST. At least one person from the confirmed party must register at the front desk during business hours and remain the responsible occupant for the length of the stay at Hilo Hawaiian Hotel.

Hilo Hawaiian Hotel is a full-service, family-oriented hotel, and children of all ages are welcome in its rooms and suites. There is no adults-only designation anywhere on the property, and children 17 and under stay free using existing bedding as long as total occupants do not exceed the room’s maximum occupancy.

Yes, Hilo Hawaiian Hotel applies a mandatory resort fee of $30 (plus tax) per room, per day. This fee covers local and toll-free calls, U.S. long-distance calls, WiFi, a local newspaper, a complimentary welcome cocktail, a $10 food & beverage credit, pool towels, one BPA-free logo water bottle per person, a filtered water refill station, use of the fitness center, parking (subject to availability), an in-room coffee/tea packet, and the lobby coffee station.

Hilo Hawaiian Hotel’s booking engine advertises free high-speed internet access in all guest rooms, bundled into the property’s daily resort fee along with other in-room conveniences like a coffee/tea packet and a filtered water refill station.

Pets are not permitted in guest rooms or anywhere on the resort grounds at Hilo Hawaiian Hotel, with the sole exception of service animals. Noncompliance can result in a penalty fee and dismissal from the property.